Privacy Policy
1. Introduction
Sales OS ("we," "us," or "our") provides a sales automation and customer messaging platform. This Privacy Policy explains how we collect, use, and protect information when you use our services.
By using Sales OS, you agree to the terms outlined in this policy.
2. Legal Entity and Responsibility
Sales OS is operated by an individual developer based in Bishkek, Kyrgyzstan.
We act as a Data Processor on behalf of our users (Businesses), who act as Data Controllers.
All data processing is conducted in accordance with applicable data protection standards and industry best practices.
3. Information We Collect
We collect only the data necessary to provide our services:
- Account Information: Name, email address, and business details
- Communication Data: Customer conversations, message metadata, timestamps, delivery status, and phone numbers
- Technical Logs: IP address, browser type, system logs for debugging and security
- Workflow Data: Appointment details, CRM records, automation rules
4. How We Use Information
We use collected data strictly for:
- Operating and maintaining the platform
- Processing and automating customer communications
- Providing support and resolving technical issues
- Preventing fraud, abuse, and unauthorized access
We do not use your data or your customers’ data for advertising or marketing.
5. WhatsApp and Messaging Compliance
Sales OS integrates with third-party messaging platforms, including WhatsApp Business API.
- Sales OS uses only official APIs provided by Meta
- Data processing follows WhatsApp Business Data Processing Terms
- Users are responsible for obtaining valid opt-in consent before messaging customers
- Users must provide a clear opt-out option
- Sales OS does not initiate unsolicited messages
All messaging is executed based on user-defined configurations.
6. Data Sharing and Sub-processors
We do not sell personal data.
We only share data with essential service providers:
- Infrastructure: Hetzner or similar cloud hosting providers
- Messaging APIs: Meta (WhatsApp), Twilio or similar providers
- Monitoring tools: used for system performance, if added in the future
7. Data Retention
We retain data only as long as necessary to provide the service and comply with legal obligations. Users may request deletion of their data at any time.
8. Security
We implement industry-standard security practices, including HTTPS/TLS encryption, restricted access to production systems, monitoring, and vulnerability checks.
9. User Rights
Users and their customers may request access to their data, correction of inaccurate data, deletion, or restriction of processing.
10. Data Deletion Requests
Users may request deletion of their data by contacting: vladislavpolomoshnov@gmail.com
Requests are processed within 7 business days.
11. Contact
Email: vladislavpolomoshnov@gmail.com
Location: Bishkek, Kyrgyzstan
12. Independent Service Disclaimer
Sales OS is an independent platform and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or WhatsApp.
13. Policy Updates
We may update this Privacy Policy as the platform evolves. We recommend reviewing it periodically.