Contacts
38
All active records
Qualified
17
High-intent leads
Booked
9
Appointments created
Completed
5
Closed customer journeys
New Leads
12
John Carter
Telegram
Pricing question
Last interaction: 2 min ago
Maria Evans
Telegram
Warranty question
Last interaction: 18 min ago
Qualified
8
Alex Morgan
98%
Consultation requested
AI intent: booking
Robert Hall
91%
Service interest confirmed
AI qualified lead
Booked
9
John Carter
Scheduled
Consultation
Tomorrow ยท 3:00 PM
Sophia Miller
Scheduled
Diagnostics
Friday ยท 11:00 AM
Completed
5
Anna Lee
Completed
Consultation completed
Follow-up sent automatically
AI CRM Insights
Selected contact
Alex Morgan
Detected intent
Booking
Booking probability
92%
Recommended next action
Send follow-up in 24 hours
Automation status
Active
Data source
Supabase CRM
Scheduled
9
Upcoming appointments
Today
3
Customer visits
Reminders Sent
7
Automated notifications
Follow-ups
5
Post-visit messages
John Carter
+996 555 123 456
Consultation
Tomorrow ยท 3:00 PM
Scheduled
โ Ready
Pending
Sophia Miller
+996 700 224 118
Diagnostics
Friday ยท 11:00 AM
Scheduled
โ Sent
Pending
Anna Lee
+996 777 882 441
Consultation
Yesterday ยท 2:30 PM
Completed
โ Sent
โ Sent
Robert Hall
+996 555 903 221
Service inspection
Monday ยท 10:00 AM
Awaiting confirmation
Not scheduled
Pending
Booking Details
Selected customer
John Carter
Source
Telegram
Created by
AI Sales Agent
Normalized date
2026-07-12 15:00
Timezone
Asia/Bishkek
Database status
Saved to Supabase
Automation Summary
Reminder workflow
Active
Follow-up workflow
Active
Date normalization
Enabled
Booking confirmations
Automatic
Knowledge Records
127
Active business facts
Categories
8
Structured knowledge areas
AI Usage
94%
Answers supported by KB
Last Updated
Today
Business knowledge synced
AI Company Brain
Business Knowledge Engine
AI Sales OS retrieves verified business information before generating
customer replies, qualifying leads and creating appointments.
Retrieval status
Active
Context injection
Enabled
Fallback protection
Enabled
Services
24 records
Services, diagnostics, consultations and business capabilities.
Active
Pricing Policy
18 records
Pricing rules, estimates and instructions against invented prices.
Active
Warranty
15 records
Warranty conditions and customer support policies.
Active
Working Hours
8 records
Opening hours used by AI during booking conversations.
Active
Location
11 records
Address, service area, directions and customer visit information.
Active
Payment
14 records
Available payment methods and billing information.
Active
Booking Rules
21 records
Required booking fields, confirmation logic and scheduling rules.
Active
Company Overview
16 records
Core business information and company positioning.
Active
AI Retrieval Preview
Customer message
Do you work tomorrow?
โ
Detected category
Working Hours
Retrieved context
The company is open Monday through Saturday from 09:00 to 18:00.
AI action
Context added to reply
Knowledge Safety
Invented pricing
Blocked
Unknown information
Fallback enabled
Tenant isolation
Supported
Knowledge status
Verified records only
Total Conversations
1,248
Last 30 days
Qualified Leads
342
27.4%
Bookings
128
37.4% conversion
AI Accuracy
98%
Knowledge-assisted replies
AI Insights
Peak traffic
09:00 โ 12:00
Top intent
Booking consultation
Average response
1.8 seconds
Automation rate
94% without human intervention
Active Channels
1
Live connection
API-ready Channels
4
Available integrations
Webhook Health
100%
Inbound routing operational
Message Delivery
98.4%
Successful replies
Channel-agnostic architecture
Connect Any Customer Communication Channel
AI Sales OS uses a normalized inbound layer, allowing Telegram,
WhatsApp, Instagram, web chat and custom webhook providers to use
the same Core Engine, CRM, Knowledge Base and booking workflows.
Inbound router
Active
Payload normalization
Enabled
Multi-tenant routing
Enabled
Live portfolio channel connected through Telegram webhook.
Provider
Telegram Bot API
Inbound webhook
Running
Reply delivery
Active
Can be connected through Meta Cloud API or an approved BSP.
Provider
Meta Cloud API
Inbound support
Available
Outbound support
Available
Instagram Messaging API can use the same normalized message flow.
Provider
Meta Messaging API
Direct messages
Supported
Shared Core Engine
Enabled
Website chat widgets can send normalized payloads into the inbound router.
Connection
Webhook
Custom frontend
Supported
Conversation history
Supported
API
Custom Webhook
Supported
Any external service can connect using a structured webhook payload.
Format
JSON
Authentication
Configurable
Tenant resolution
Supported
Unified Channel Flow
01
Channel message received
Telegram, WhatsApp, Instagram or webhook
โ
02
Payload normalized
Unified message schema created
โ
03
Tenant resolved
Channel identifier mapped
โ
04
Core Engine executed
AI, CRM, KB and booking logic
Integration Summary
Live demo channel
Telegram
Meta API compatibility
Supported
Custom providers
Supported
Core Engine reuse
100%